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Subject: SPECIAL INFORMATION FOR INSTALLATION AFTER ACTION REPORT        

Unit: 1ST ID      

Parent Organization: VII  CORPS  

Box  ID: BX001008

Folder Title: DESERT STORM AFTER ACTION REPORTS                                                               

Document Number:          4

Folder Seq  #:         11






                                       UNCLASSIFIED
                                                                       04/19/91
                                     JULLS LONG REPORT

            1. (U) JULLS NUMBER: 30738-67990 (00098), submitted by RILEY
            AFZN-JA, CPT NEPPER, 856-367n, (913)239-3675.

            2. (U) Operation DESERT SHIELD conducted by USCENTCOM on OZS/01/91.

            3. (U) KEYWORDS: RWO (REAL WORLD OPS), USA (US ARMY), ACTIVE
            COMPONENT, INFORMATION MANAGEMENT, LEGAL, PERSONNEL, COORDINATION,
            ORGANIZATION, CRIT4 (OTHER OBSERVATION).

            4. (U) TITLE: PERSONNEL: SJA, IMPEDIMENTS TO CLAIMS PROCESSING

            5. (U) OBSERVATION: Processing of claims was hindered by low
            staffing and poor Communication.
            6. (U) DISCUSSION:

               A. The first and foremost problem noted as a result of
            Operation Desert Shield was staffing. Due to the need +or
            increased legal assistance support, every person in Claims, with
            the exception a+ our Chief Adjudicator, was called upon for will
            drafting and processing. As a result, many issues which were an
            integral part of the claims mission during deployment were
            initially addressed only through fact sheets to the command.
            They were not disseminated through other public channels in a
            timely -Fashion. For example, there were critical issues
            regarding automobile liability insurance, vehicle registration,
            storage of privately owned vehicles and personal property,
            documentation needed for inventories, and finally, how to obtain
            airline ticket refunds as a result of cancelled leave requests,
            which should have been publicly addressed immediately. Due to
            lack of personnel, some of these issues were not handled until
            well into division deployment. In fact, some of the fact sheets
ncements did not get published until the
            majority of the troops were gone.

               S. During deployment, it was determined that the Legal
            Assistance mission would be primary and that normal duty
            assignments would be relegated to second place. The problem
            with this was that, like Legal Assistance, the Claims office
            also saw an increase in activities. Following the deployment of
            e2d Airborne in August, many personnel assignments were rerouted
            to Fort Riley. As a result, the Claims Division experienced an
            increase in household goods claims. This increase continued
            through the month of November when it was announced that the Ist
            Infantry Division (Mech) would be deployed. Unfortunately,
            accompanying the increase in claims -Filed, the annual claims
            expenditure allowance was exhausted and no replacement allowance
            was authorized until mid-late November. While it is not unusual
            for claims to exceed allowances at the end of a fiscal year,
            being out of money during this particular time frame seemed to
            generate a lot of public hostility and "panic" among claimants.
            The in-Flux of telephone calls was astronomical. The remaining


                                       UNCLASSIFIED

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Document 517 f:/Week-26/BX001008/DESERT STORM AFTER ACTION REPORTS/special information for installation after actio:12179611150511
Control Fields 17
File Room = jul96_declassified
File Cabinet = Week-26
Box ID = BX001008
Unit = 1ST ID
Parent Organization = VII CORPS
Folder Title = DESERT STORM AFTER ACTION REPORTS
Folder Seq # = 11
Subject = SPECIAL INFORMATION FOR INSTALLATION AFTER ACTIO
Document Seq # = 4
Document Date =
Scan Date =
Queued for Declassification = 01-JAN-1980
Short Term Referral = 01-JAN-1980
Long Term Referral = 01-JAN-1980
Permanent Referral = 01-JAN-1980
Non-Health Related Document = 01-JAN-1980
Declassified = 17-DEC-1996