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Subject: SPECIAL INFORMATION FOR INSTALLATION AFTER ACTION REPORT        

Unit: 1ST ID      

Parent Organization: VII  CORPS  

Box  ID: BX001008

Folder Title: DESERT STORM AFTER ACTION REPORTS                                                               

Document Number:          4

Folder Seq  #:         11






                                      UNCLASSIF15D
                                                                       04/19/91
                                    JULLS LONG REPORT

          claims staff was able to accomplish little more than appeasing
          disgruntled claimants.

             C. Even though the number of claims filed has now moved back
          into what would be considered normal, we are seeing more "high
          dollar" claims and claims filed immediately upon delivery. As a
          result, the funds allocated for Ist O.Ltarter, FY91 were exhausted
          in December; and we anticipate that 2d Ouarter funds will be
          exhausted in early-mid February. These are trends that we do
          not Usually see.

             D. Another big problem, which is certainly not unique to the
          Claims Division, was the lack of communication from command to
          the soldiers. Despite the dissemination of numerous -Fact sheets
          to the commanders during the early stages of the alert here at
          Fort Riley, many soldiers claimed that they were not getting any
          of our messages. Because of the alleged lack of communication,
          we anticipate that upon the return of the Division, there will
          be a number of soldiers who cannot substantiate their losses
          and, consequently, will not be Successful in their attempts to
          recover their property.

             @U) LESSON LEAR-NED:


             A. Cross-training within the Claims Division proved to be
          critical. During the months of November and December, the.
          Claims Division was primarily manned by our Chief Adjudicator
          and Our Carrier Recovery Clerk. This Office Would have been
          completely dysfunctional, but for 'their ability to handle all
          aspects of the Claims mission on an independent basis.

             B. During times of deployment or major movements, it becomes
 dependents are
          informed as to issues concerning storage, relocation, vehicle
          registration, and liability and/or comprehensive insurance.
          Reliance upon dissemination of +act sheets is not Sufficient to
          meet this mission.

             C. During times a+ deployment or major movements, people are
          inclined to become agitated and -tpset over procedural
          requirements associated with claims processing. They are also
          more inclined to turn in paperwork with insufficient information
          to process their claims.

          S. (U) RECOMMENDED ACTION:


             A. Make cross-training within the Claims Division a
          priority. Ensure that each person within the office is
          conversant with the procedural requirements and information
          needed to assist claimants.


             B. UtilizL- media channels +or dissemination of information



                                      UNCLASSIFIED

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Document 517 f:/Week-26/BX001008/DESERT STORM AFTER ACTION REPORTS/special information for installation after actio:12179611150511
Control Fields 17
File Room = jul96_declassified
File Cabinet = Week-26
Box ID = BX001008
Unit = 1ST ID
Parent Organization = VII CORPS
Folder Title = DESERT STORM AFTER ACTION REPORTS
Folder Seq # = 11
Subject = SPECIAL INFORMATION FOR INSTALLATION AFTER ACTIO
Document Seq # = 4
Document Date =
Scan Date =
Queued for Declassification = 01-JAN-1980
Short Term Referral = 01-JAN-1980
Long Term Referral = 01-JAN-1980
Permanent Referral = 01-JAN-1980
Non-Health Related Document = 01-JAN-1980
Declassified = 17-DEC-1996